Shipping policy

Last updated: March 25, 2026

All delivery timeframes referred to on this page are in working days (Monday to Friday) and do not include weekends or bank holidays. Delivery services are fulfilled by third party couriers. While we do our best to meet the timeframes below, we cannot guarantee delivery dates and times.

Shipping Options

1. Same Day Dispatch (Order Before 3pm)

Orders placed before 3:00pm will be dispatched the same working day via DPD on a tracked next day service, subject to stock availability. Orders placed after 3:00pm will be dispatched the following working day.

This service is available for mainland UK only and does not include oversized items.

2. Courier Shipping (Free on Orders Over £75.00 + VAT)

Orders shipped by courier are sent on a tracked next day service via DPD. Free courier shipping applies to eligible orders over £75.00 + VAT delivered to mainland UK addresses. Postcode restrictions may apply.

This service does not include oversized items. See below for oversized delivery information.

3. Royal Mail Shipping (Small Items)

Small items may be sent via Royal Mail on a tracked 48 hour service. Orders are dispatched within 48 hours, meaning you can expect delivery within 3 to 5 working days from the date of dispatch.

4. Oversized Items

Oversized items may be delivered by pallet network on a 2 to 4 working day service. A signature is required on delivery.

If nobody is available to accept the delivery, the items will be returned to the depot and a redelivery charge of £75.00 + VAT will apply.

Oversized items are often subject to a manufacturing lead time, which will be stated on the product page where applicable.

5. International Orders

We accept international orders in most cases. A delivery charge based on the volume of items in your order will be calculated at checkout.

WCW is not responsible for any import duties, fees, taxes or tariffs associated with international delivery. All import costs are the responsibility of the customer.

If your order exceeds standard shipping dimensions or is considered oversized, we reserve the right to amend the shipping costs. We will contact you before dispatch and you can choose to proceed with the amended charges or cancel for a full refund.

6. Northern Ireland, Channel Islands and Scottish Highlands

We no longer deliver to the Republic of Ireland or the Channel Islands.

Orders to Northern Ireland and the Scottish Highlands may incur longer shipping times and additional charges. These orders may also be subject to customs clearance delays.

Please contact us before ordering if you are unsure whether additional charges or restrictions apply to your delivery address.

Delivery Liability

WCW cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All deliveries should be signed for, and we will deliver to the nominated address provided at checkout or agreed with our sales team.

Please inspect all goods upon delivery. If you receive items that are damaged or missing, you must notify us within 48 hours of receipt by emailing info@windowcleaningwarehouse.co.uk with photographs of the damage and packaging. Failure to report issues within this timeframe may affect our ability to resolve the matter.

For pallet or freight deliveries, please check for visible damage before signing. If damage is visible, note it on the delivery paperwork and contact us immediately.

Lost Items

If your order has not arrived, please start by tracking it using the consignment number provided when your order was shipped.

If your order has not been delivered within 15 working days of the expected delivery date, it will be treated as lost. Please contact us and we will investigate with the courier and arrange a replacement or refund.

Please include any specific delivery requirements or instructions in your customer notes at checkout or let our sales team know when ordering by phone.

Late Deliveries

If you paid for an upgraded delivery service and that service did not meet its stated timeframe, you may be entitled to a refund of the difference between the upgraded service and the standard service.

Please note that some orders are limited to a single delivery option due to the size, shape or weight of the items. Where no cheaper alternative service is available, no delivery refund will be offered.

Contact Us

If you have any questions about delivery or need to report an issue with your order, please contact us:

Email: info@windowcleaningwarehouse.co.uk
Phone: Available on our Contact Us page