Returns

Check it can come back

• It is within 30 days of delivery.
• It is unused, in its original packaging and in a condition we can resell.
• Everything that came with it goes back too: accessories, fixings, manuals and parts.
• You have your order number and the email address you ordered with. Both are on your order confirmation email.

Four steps with DPD

1. Enter your order details

   Your order number and the email address you ordered with.

2. Tell DPD about the return

   The purchase date, the reason for the return with a short note, how many parcels (up to three), and your name and address.

3. Choose your label

   No printer? Show a barcode on your phone at a Post Office and they print the label. Or print your own and drop it at any DPD drop off point, including Sainsbury's and Co-op. DPD shows you the nearest ones.

4. Pack it and drop it off

   Pack it securely so it reaches us as it left. Once it arrives, we check it over and process your refund.

Talk to us before you send it back

We may be able to sort the problem without a return, which gets you back to work sooner. If something arrived faulty, let us know within 14 days of delivery, and send photos if you can.

For a pure water system, trolley or backpack, book a free technical call and talk it through with one of our engineers.

How you get your money back

• Refunds go back to the payment method you used.
• Please allow up to 10 working days from when we receive and check your return. Your bank may take a further 3 to 5 working days.
• Refunds cover the product price. The original delivery charge is not refunded.

Get in touch

If you are unsure about anything, ask us before you send it. It is quicker to sort out first.