If you are concerned about your delivery, get in touch with our admin team through any contact box on this website.
Vehicle Delivery will be made on a large 18 tonne vehicle (dimensions approximately 13m long and 4m high). Please check you have sufficient access to accommodate this size vehicle at your chosen point of delivery.
These vehicles will be able to deliver to both business & residential addresses, providing all the requirements put forth here are met.
Vehicle Delivery will be made on a large 18 tonne vehicle. Please ensure that the delivery address is accessible from main routes and the approach is suitable for large vehicles.
Every effort will be made by our hauliers to deliver the goods to where you would like them, however this is not always possible due to the size & weight of the pallet. The driver will deliver the goods where they believe safe - this is completely at the drivers discretion.
The driver will unload using a tail-lift offload and manual pallet truck to push or pull the goods into position. The pallet truck can only be operated on a flat, level and solid surface which is free from grass or gravel. The driver will be unable to push or pull the goods up any sort of incline or pull the pallet truck over uneven ground. The small wheels on the pallet truck stop dead if an attempt is made to pull them over a rough surface or gravel.
Your delivery will be placed as near to your property as deemed safe by the driver. It is at the drivers discretion whether the goods are left kerbside or on your property. If the driver considers your access unsuitable for whatever reason - they are within their rights to refuse to unload the pallet.