Privacy policy

Last updated: March 25, 2026

This privacy policy explains how Window Cleaning Warehouse Ltd ("WCW", "we", "us", "our") collects, uses, stores and protects your personal information. It applies to our website windowcleaningwarehouse.co.uk, all purchases made via telephone with our sales team, and any related services we provide.

WCW is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Key Points

• We do not sell your personal data to third parties.
• You can change your details and communication preferences at any time.
• We use your personal data to fulfil orders, deliver services and maintain our relationship with you.
• You have rights under UK data protection law, including the right to access, correct and delete your data.

Personal Information We Collect

We collect personal information when you place an order, create an account, use our website, contact us, subscribe to our newsletter, or enter competitions via the website or social media. This may include:

• Contact details — your name, business name, address, billing and shipping addresses, phone number and email address.
• Payment information — credit or debit card details, PayPal information and transaction details. These are processed securely and used only to fulfil your payment.
• Account information — your username, password, preferences and settings.
• Transaction information — items you view, add to your basket or wishlist, purchase, return or exchange.
• Communications — any information you include when contacting us, including via email, phone, contact forms or customer support enquiries.
• Device and usage information — your IP address, browser type, operating system, how you navigate the site, pages visited, time spent on each page, how you found the site, and other technical data collected automatically.

How We Use Your Personal Information

We use your information for the following purposes:

• Fulfilling orders and services — processing payments, arranging delivery, handling returns and exchanges, managing your account, fulfilling warranties and communicating with you about your order.
• Delivery updates — if you provide a mobile number, we share it with our courier partners (which may include DPD, TNT, Palletways or Royal Mail) so you receive delivery notifications. You can ask us to remove your number from this service at any time.
• Marketing — sending promotional emails, text messages or postal materials where you have opted in. You can update your preferences or unsubscribe at any time.
• Improving our services — using aggregated, anonymised data and website analytics to monitor site performance, understand user behaviour and improve what we offer.
• Security and fraud prevention — validating your identity and payment details against appropriate databases to prevent unauthorised use of your card. This is an identity check only, not a credit check, and will not affect your credit rating.
• Legal obligations — complying with applicable laws, responding to valid legal requests, and enforcing our terms and conditions.

Legal Basis for Processing

Under UK GDPR, we process your personal information on the following lawful bases:

• Contract — where processing is necessary to fulfil our contract with you (e.g. delivering your order).
• Legitimate interests — where processing is necessary for our legitimate business interests (e.g. fraud prevention, improving our services), provided these do not override your rights.
• Consent — where you have given clear consent for us to process your data for a specific purpose (e.g. marketing emails). You can withdraw consent at any time.
• Legal obligation — where we are required to process your data to comply with the law.

How We Share Your Personal Information

We may share your personal information with the following parties:

• Shopify — our website is hosted by Shopify, which processes data when you visit and interact with our store. You can view Shopify's privacy policy at shopify.com/legal/privacy and exercise your rights via the Shopify Privacy Portal.
• Courier and delivery partners — to arrange shipping and provide delivery updates.
• Payment processors — to process your transactions securely.
• Service providers — third parties who perform services on our behalf, such as IT support, data analytics, cloud storage and customer support.
• Credit reference agencies — for identity verification purposes only (not credit checks).
• Legal and regulatory bodies — where required by law, to comply with legal obligations, or to protect against fraud.

We do not sell your personal data to third parties.

Cookies and Website Analytics

Our website uses cookies, which are small text files placed on your device when you visit our site. Cookies help us remember your preferences, store basket contents, and gather anonymous statistical data about how people use our website.

Information collected via cookies may include your IP address, browser type, operating system, pages visited, time spent on each page, how you found our site, and navigation patterns.

You can manage or refuse cookies through your browser settings. Please note that disabling cookies may affect some features of the website. Most browsers also offer a private browsing mode.

International Transfers

Your personal information may be transferred to, stored and processed in countries outside the United Kingdom. Where we transfer data outside the UK, we rely on recognised safeguards such as the UK International Data Transfer Agreement or equivalent mechanisms to ensure your data is protected.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.

If you request deletion of your data, we will action this within 30 days, with the exception of any information we are legally required to retain (e.g. for tax and accounting purposes).

Data Security

All payments and transactions are encrypted using Secure Socket Layer (SSL) technology to protect your data in transit. While we take reasonable steps to protect your personal information, no method of transmission or storage is completely secure. We recommend that you do not use unsecure channels to send sensitive information.

Children's Data

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

Third Party Links

Our website may contain links to other websites, including manufacturers, suppliers and social media channels. These websites have their own privacy policies and we are not responsible for their content or practices. Please review their policies before submitting any personal information.

Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right to be informed — you have the right to clear information about how we use your personal data.
• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct any inaccurate information.
• Right to erasure — you can request that we delete your personal data, subject to legal exceptions.
• Right to restrict processing — you can ask us to stop using your data while retaining it on file.
• Right to data portability — you can request a copy of your data in a commonly used, machine readable format.
• Right to object — you can object to certain types of processing, including direct marketing. You have an absolute right to stop your data being used for direct marketing at any time.
• Rights related to automated decision making — you have the right to challenge and request a human review of any decisions made solely by automated means.
• Right to withdraw consent — where we rely on your consent, you can withdraw it at any time. This does not affect any processing carried out before withdrawal.

To exercise any of these rights, contact us using the details below. We will respond within one month as required by law. We may need to verify your identity before processing your request.

Managing Your Details and Preferences

You can update your personal details at any time by logging in to your account on our website. Alternatively, email us with the subject line "CHANGE OF DETAILS" at info@windowcleaningwarehouse.co.uk.

To update your marketing preferences or unsubscribe from emails, use the unsubscribe link in any of our emails or contact us directly.

SMS and Text Messaging Service

If you opt in to our SMS messaging service, you agree to receive recurring text messages from Window Cleaning Warehouse Ltd, including promotional messages, order updates and cart reminders.

• Message frequency varies. Standard message and data rates from your network provider may apply.
• Opting in is voluntary and is not a condition of any purchase.
• To stop receiving messages, text STOP to WCWH or click the unsubscribe link in any message.
• For help, text HELP to WCWH or email info@windowcleaningwarehouse.co.uk.
• We are not liable for delayed or undelivered messages caused by your network provider.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Window Cleaning Warehouse Ltd
Unit 3 A2B, Atlantic Trading Estate
Barry, CF63 3RF
United Kingdom

Email: info@windowcleaningwarehouse.co.uk
Phone: +44 1446 749060