Pallet delivery: this item is delivered by pallet, usually within 2 to 4 working days of dispatch. Delivery to mainland UK is free.

• Access: the driver needs room for a vehicle around 13m long, and flat, level, solid ground for the pallet truck. If access is tight, contact us before you order.
• Signature: someone needs to be there to sign, so please add a phone number at checkout for the driver.
• Failed deliveries: a redelivery is charged at £75 ex VAT.
• Northern Ireland and the Scottish Highlands: longer delivery times and possible extra charges.
• Problem with your order? Contact our customer service team, who can help with returns and anything else; the returns policy has the details.
• More detail: our pallet delivery guide.

Delivery times are not guaranteed. Window Cleaning Warehouse cannot accept liability for items delivered to third party or unsecured addresses.

Download the Softwashing Guidelines

Never run chemicals neat. Dilute to the chemical manufacturer’s stated ratio before use, and rinse the unit through with clean water afterwards.

• Tested suitable: our own softwashing products, and sodium hypochlorite below 10% mixed as the manufacturer directs.
• Not suitable: undiluted acids, acid based formulations, concentrated alkalis, alkaline solutions above a 10% dilution, and petroleum based products.
• Rinse through with clean water after every use. Chemical left standing inside is the most common cause of failure.
• Anything outside that is used at your own discretion and may void the warranty.
• Wear the PPE the chemical’s safety data sheet requires, and carry out a site risk assessment before every job. The guide above covers wind, temperature and drainage.